Application of big data techniques to a problem 4
Application of Big Data Techniques
A high dropout rate — 28 percent of freshmen in one program — is a major obstacle in online STEM education. Teachers collected a huge amount of data to attempt to tackle this, including assignments submitted, posts made in forums, marks on quizzes, views of video lessons and actions in LMS logins. After detecting stress and disengagement indices from chat contributions via natural language processing (NLP), regression models were used to predict who among the students would be at risk of performance dropout.
Cohort dropout risk heatmaps, weekly teacher trend reports, and individual student engagement dashboards were applied to visualize this data. These findings enabled more targeted interventions: teachers were automatically alerted to reach out individually to students showing early warning signs, those at risk received specific prompts (e.g., offers of tutoring, inspirational messages, or resources); and teachers were given individual feedback about how to further engage their own students.
It had a big effect. In fall 2015 to spring 2016, completion rates of courses jumped by 21% and dropout rates of courses dropped from 28% to 17%. The students also reported feeling more connected and supported by the intervention, suggesting that big data and human outreach can actually help improve outcomes for online students.
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